Cancellation Policy & Travel Insurance

Cancellation Policy

Day Tour
A full refund will be issued if the cancellation is received before 7 days of the tour.  A 10% processing fee will be charged to cancellations inside of 7 days.  No refunds will be issued if the cancellation is less than 24-hrs prior to the tour. Day of booking cancellations will not be refunded. No shows will be charged in full.

Multi-Day: Overnight Aurora & Expeditions
A refund will be issued if the cancellation is received more than 60 days prior to the booking. A 10% processing fee applies for all cancellations. No refunds will be issued if the cancellation is less than 30 days before the trip start date. A 50% deposit is required at the time of the booking.  Remainder is due 30 days prior to the date of the booking. No reimbursement is provided for trips cancelled or shortened due to weather. For this reason, we HIGHLY RECOMMEND travel insurance.

Travel Insurance

We highly recommend Travel Insurance for your Mushing Excursion. We recommend using AIG Travel Guard.  This will ensure that weather or emergencies won't cost you your family vacation.  

Alaska is at the mercy of Mother Nature & she doesn't always cooperate.  Tours (specifically expeditions) can be postponed or cancelled due to inclement weather and unsafe conditions.  We apologize if this happens to your highly anticipated mushing vacation, but we want to make sure you get properly reimbursed for your inconvenience and receive a refund to re-book your tour! Travel insurance will provide that reimbursement.